We at Cakes & Treats are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or interact with us online or offline. By using our website or services, you agree to the terms laid out here.

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1. Information We Collect

Contact Information:

• Name, mobile number, email, address (street, city, state, pincode, country), and IP address.

Order & Payment Details:

• Billing name, billing address, and payment method (note: we do NOT store credit/debit card details – all transactions are securely handled by our payment partners).

User-Generated Content:

• Any reviews, photos, feedback, or public posts you make on our site or social platforms.

Demographics & Preferences:

• Cake preferences, customization choices, purchase history, and responses to surveys or offers.

Technical Data:

• IP address, browser type, referring website, duration of visit, pages viewed, mobile device info, and OS version.

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2. How We Collect Your Information

• Directly from you: During purchases, account registration, or when you contact us.

• Automatically: Through cookies, analytics tools (Google Analytics/Webmaster), and web beacons.

• From third-party integrations: Social login platforms or embedded tools.

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3. How We Use Your Information

• To confirm and fulfill your cake orders

• To provide customer support and respond to inquiries

• To personalize your shopping experience

• To share promotions, offers, and newsletters (only with your consent)

• For analytics and improving our website and services

• To ensure security and detect fraudulent activity

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4. Sharing of Information

We do not sell or rent your data. However, we may share your information with:

• Service Providers: Delivery partners, payment gateways, marketing and communication platforms

• Legal Authorities: If required by law, to respond to court orders or legal process

• Business Transfers: If our business is sold, merged, or restructured

• Event/Partner Collaborations: In case of joint marketing efforts (you’ll be informed before such sharing)

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5. Your Choices & Rights

Email Opt-Out:

• You can unsubscribe from marketing emails by clicking the “unsubscribe” link or emailing us at hello@cakesandtreats.in

• You will still receive transaction-related emails/SMS (e.g., order confirmations).

Access & Correction:

• You can access, update, or delete your personal information by logging into your account or contacting us.

Data Retention:

• We retain your data as long as necessary for business/legal reasons or until you request deletion.

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6. Cookies & Tracking

Cookies help us remember your preferences and personalize your experience. You can choose to disable cookies via your browser, but some parts of our site may not function properly.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies before providing any information.

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8. Security Measures

We implement industry-standard security practices, including encryption, secure servers, and access controls to protect your data. However, no digital platform is 100% secure.

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9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children.

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10. Grievance Redressal

In accordance with the IT Act 2000, if you have any concerns, reach out to:

Grievance Officer

Cakes & Treats HQ
📍 4A, V.S. Nagar, Chennai Trunk Road, Tiruvanaikovil, Trichy – 620005
Email: hello@cakesandtreats.in
Phone: +91-9994778296

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11. Updates to this Policy

This Privacy Policy may change from time to time. Any updates will be posted here with the revision date.

Last updated: August 7, 2025

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12. Jurisdiction

All disputes will be subject to the jurisdiction of Trichy, Tamil Nadu, India.